Privacy Policy
Last updated: November 2025
Contact Information
Velomar
742 Ashworth Lane
Melbourne VIC 3000
Australia
Phone: +61 3 9847 2156
Email: [email protected]
Our Commitment to Data Protection
Velomar recognizes the importance of protecting your personal information. This privacy policy explains how we collect, use, store, and protect data when you interact with our website and services.
We are committed to transparency in our data handling practices and respect your rights regarding personal information. This policy applies to all visitors and clients of Velomar's website and services.
Information We Collect
Information You Provide Directly
When you contact us or use our services, you may provide:
- • Name and contact details including email address and phone number
- • Organization name and business information
- • Project details and specific requirements
- • Communication preferences and feedback
Automatically Collected Information
When you visit our website, we automatically collect:
- • Device information, browser type, and operating system
- • IP address and approximate geographic location
- • Pages visited, time spent on pages, and navigation patterns
- • Referral sources and search terms used to find our site
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and gather analytics. You can manage cookie preferences through our Cookie Policy page or your browser settings.
How We Use Your Information
Service Delivery and Communication
We use your information to respond to inquiries, provide requested services, send project updates, and maintain ongoing communication regarding our services.
Website Improvement and Analytics
Analytics data helps us understand how visitors use our website, identify areas for improvement, optimize user experience, and measure the effectiveness of our content.
Marketing and Business Development
With your consent, we may send information about our services, industry insights, and relevant updates. You can opt out of marketing communications at any time.
Legal Compliance and Protection
We may use information to comply with legal obligations, protect our rights and interests, prevent fraud and unauthorized access, and ensure the security of our systems.
Information Sharing and Disclosure
Service Providers
We work with trusted third-party service providers who assist with website hosting, analytics, email communications, and payment processing. These providers access only the information necessary to perform their functions and are bound by confidentiality obligations.
Legal Requirements
We may disclose information when required by law, in response to legal processes, to protect our rights or property, or to prevent harm to individuals or our operations.
Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership.
No Sale of Personal Data
We do not sell your personal information to third parties for their marketing purposes.
Data Security and Protection
Security Measures
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption for data in transit, secure servers with access controls, regular security assessments and updates, and staff training on data protection.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Breach Notification
In the unlikely event of a data breach that poses risks to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable laws.
Your Privacy Rights
Access and Portability
You have the right to request access to your personal information and receive a copy of the data we hold about you in a structured, commonly used format.
Rectification and Correction
If your personal information is inaccurate or incomplete, you have the right to request corrections or updates.
Erasure and Deletion
You can request deletion of your personal information, subject to legal obligations that may require us to retain certain data.
Restriction and Objection
You have the right to restrict how we process your data or object to certain types of processing, including direct marketing.
Withdrawal of Consent
Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to requests within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
International Data Transfers
While our operations are based in Australia, some of our service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on this page with a revised date. Significant changes will be communicated through additional means, such as email notification or a prominent notice on our website.
Questions or Concerns About Your Privacy?
If you have questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us.
Contact Us