Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate and truthful information in all communications
• • Use our services only for lawful purposes and in accordance with these terms
• • Respect the intellectual property rights of Velomar and third parties
• • Refrain from any activity that disrupts or interferes with our services

2. Prohibited Activities

You may not:

• • Attempt to gain unauthorized access to our systems or networks
• • Transmit malware, viruses, or other harmful code
• • Engage in any form of automated data collection without permission
• • Misrepresent your identity or affiliation with any organization
• • Use our services for any illegal or unauthorized purpose

3. Service Access Requirements

Access to our website requires an internet connection and a compatible device. You are responsible for maintaining the security of your access credentials and for all activities that occur under your account or through your access.

4. Fair Usage Guidelines

Our services are intended for reasonable business use. Excessive or abusive use that impacts system performance or service quality for other users may result in access limitations or service termination.

5. Account Creation

While general website browsing does not require an account, certain services may require registration. When creating an account, you must provide complete and accurate information. You are responsible for maintaining the confidentiality of your account credentials.

6. Account Security

You are responsible for all activities that occur under your account. If you suspect unauthorized access, notify us immediately. We are not liable for losses resulting from unauthorized use of your account, though you may be liable for losses incurred by us or others due to such unauthorized use.

7. Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in prohibited activities, or remain inactive for extended periods. We will make reasonable efforts to notify you before termination except in cases of serious violations or legal requirements.

8. Service Uptime and Maintenance

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may temporarily affect service availability. We will make reasonable efforts to minimize disruptions and provide advance notice of scheduled maintenance.

9. Feature Changes and Updates

We reserve the right to modify, add, or remove features of our services at any time. While we aim to improve functionality through updates, we make no guarantee that all features will remain available indefinitely.

10. Geographic Restrictions

Our services are primarily designed for users in Australia, though we welcome inquiries from organizations in other regions. Certain features or content may be restricted based on geographic location due to legal or business considerations.

11. Service Discontinuation

We reserve the right to discontinue services with reasonable advance notice. Active client engagements will be fulfilled according to existing agreements, but we are not obligated to continue offering services indefinitely.

12. Content Ownership

All content on this website, including text, graphics, logos, designs, and software, is owned by Velomar or its content suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

13. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose. This license does not include the right to download, copy, modify, or distribute content except as explicitly authorized.

14. Client Work Product

Work products created specifically for clients under service agreements are subject to the intellectual property terms outlined in those agreements. General methodologies, templates, and frameworks remain the property of Velomar.

15. Trademark Notice

Velomar and associated logos are trademarks of Velomar. Use of these trademarks without express written permission is prohibited.

16. Pricing and Currency

All prices are quoted in Australian Dollars unless otherwise specified. Prices are subject to change, though agreed-upon project fees remain fixed for the duration of the engagement.

17. Payment Terms

Specific payment terms, including schedules and methods, are outlined in individual service agreements. Standard terms require payment within 30 days of invoice date unless otherwise agreed.

18. Late Payment

Overdue payments may be subject to late fees as specified in service agreements. Continued non-payment may result in suspension of services and legal action to recover owed amounts.

19. Service Disclaimer

Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding service availability, accuracy of information, or fitness for particular purposes.

20. Results Disclaimer

While we strive to deliver high-quality strategic guidance, we cannot guarantee specific business outcomes or market positioning improvements. Results depend on numerous factors beyond our control, including client implementation and market conditions.

21. Limitation of Liability

To the maximum extent permitted by law, Velomar shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

22. Applicable Law

These terms are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria.

23. Dispute Resolution

Before pursuing legal action, parties agree to attempt resolution through good-faith negotiation. If negotiation fails, disputes may be resolved through mediation before proceeding to litigation.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Velomar regarding use of our services.

25. Severability

If any provision of these terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

26. Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

27. Assignment

You may not assign or transfer these terms or your rights under them without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

28. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes indicates acceptance of the modified terms.